Five Greatest IT Challenges in Managing a Remote Workforce: VPNs, Home Networks

Many IT professionals were surprised at how quickly and unexpectedly they had to move their staff. Many companies and organizations found that this meant reducing the amount of planning that should have taken months into just a few days.
We interviewed 10 IT professionals in nine states and two foreign countries who were involved in rapid deployment of virtualization, cloud and productivity software to approximately 3,500 employees at 10 companies. They had to prepare entire teams to work remotely in some cases.
Remote workers present additional challenges for IT professionals who must support them.
Larger companies have a more central service desk that has dedicated staff and clear escalation structures. These cases will see most support being provided remotely, so calls may be more frequent if there are more complex issues (such as home network and ISP issues). However, remote support is available for employees of larger companies who are dedicated to helping them.
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Start training These are the most frequent issues based on interviews with 10 IT professionals.
1. Planning for Infrastructure Resources
In preparation for sudden surges in users, the number one thing engineers will think about is compute, memory, storage and networking capacity. It is important to have historical data and metrics to help you evaluate where you are and what you will need in order to prepare for rapid deployment of resources.
When troubleshooting, the less you have to worry about the elements, the better. Your job of supporting remote workers will be easier if you have confidence in your remote infrastructure.
Capacity planning is an operational approach to planning for the future. The COVID-19 pandemic’s unusual nature makes it a business continuity planning (BCP), which involves figuring out how to keep the lights on and not optimize processes.
Lesson: Follow your vendor’s best-practices in capacity planning and a handful of golden rules like the ‘n+1’ rule for host failures and the ‘3-1′ rule for backups.
Challenge 2: Home Internet Is Too Slow
All IT professionals surveyed mentioned issues with users’ internet as a source for support calls and troubleshooting.
You have complete control over your network in a business environment. Wireless access points can be placed and tuned to maximize bandwidth and eliminate dead spots. When everyone is working remotely and connecting to the network via a VPN, all that goes out of the window.
Solution 1: Troubleshoot wireless connections
IT professionals surveyed reported experiencing a wide range of wireless issues, from connectivity to bandwidth issues. These are the top recommendations for wireless internet connectivity.
Speed up your internet. Checking internet speed should be your first step. It’s simple enough. If you are unsure, you can use tools like Ookla Speedtest and Comparitech’s speed test which raises money to charity to check your bandwidth.
Stop wasting your bandwidth. You can start by checking if there are any apps consuming bandwidth. You can verify this by pressing CTRL+ALT+DEL, and then opening your task manager. Look at the column called “Network” under the processes tab. If you see a large amount of resources allocated to this column, stop them from being a problem.
Move closer to the router. Moving close to the router is one of the best ways to speed up internet.