Global Knowledge Abstract This certification and exam guide discusses the various ITIL(r) certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL stands for Information Technology Infrastructure Library and is a collection IT service management best practices that align IT services with business goals. ITIL provides a roadmap to help organizations improve their capabilities in people, processes, technology. The ITIL framework can be used to strengthen other business strategies such as DevOps and cybersecurity. ITIL certifications are a way to validate your ability to demonstrate skills at all levels of IT service management, from foundational to mastery. ITIL certification is often a key differentiator in a market. ITIL Foundation ITIL Foundation: Sample ITIL certifications: functions, benefits ITIL offers five levels of certification: Foundation Practitioner Intermediate (Service Capability and Service Lifecycle) Expert Master ITIL Foundation ITIL Foundation demonstrates that an individual has a basic understanding of ITIL best practice. ITIL Foundation is a 40-question multiple-choice exam. It follows the ITIL Foundation course. ITIL Foundation is the only ITIL exam that does NOT require you to complete “contact hours” in order to pass the exam. To be eligible for the exam, contact hours must be completed in class or as study time. ITIL Foundation suggests hours but does not require contact hours. You can either take a foundation course that includes the exam or you can study and pass the ITIL Foundation exam by yourself through a company such as Prometric. ITIL Foundation is designed for a wide range of people, including service desk workers and senior leaders. This certification helps everyone in IT understand one another. ITIL Foundation is a requirement for anyone working in IT or interested in IT. ITIL Foundation is a simple exam. Two credits will be awarded for passing Foundation. ITIL Foundation is designed to be accessible by all IT professionals. It makes an individual eligible to take the next level of certification, ITIL Intermediate. Where Foundation simply introduces people to ITIL terminology and topics, the Intermediate level is more application-oriented. It is also where ITIL best practices are applied to business situations. Download

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